Whether you are choosing a meaningful gift, personalising jewellery or looking after a favourite piece, we are here to help. Below you will find answers to some of our most frequently asked questions. If you'd like more detail, follow the links that will take you to more information, our in-depth guides or to explore a collection further.
If you can't find what you are looking for, please do not hesitate to get in touch.
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Many of our jewellery pieces and gifts can be personalised with names, initials, dates or meaningful words. Personalisation options are shown on each product page.
Yes. All our gifts can be sent directly to the recipient with a personalised gift message, making them perfect for birthdays, anniversaries, weddings and other special occasions. Simply add your gift message at checkout and no invoice will be sent to the recipient.
Absolutely. Simply enter the recipient's delivery address during checkout and we will send your gift directly to them.
Yes. We offer gift wrapping on most of our jewellery pieces and gifts. If gift wrapping is available for your chosen item, simply select the Gift Wrapping option on the product page before adding it to your basket.
If your order has not entered production or been dispatched, we will always do our best to help. Please contact us as soon as possible.
Estimated dispatch and delivery times are shown on
every product page.
Yes. We ship to many countries around the world.
Available destinations and delivery options are shown during checkout.
VIEW OUR SHIPPING INFORMATION →
Where tracking is available, you will receive tracking details once your order has been dispatched.
Yes. Non-personalised items may be returned in accordance with our Returns Policy. As personalised items are made especially for you, they cannot usually be returned unless they are faulty or incorrect.
Please contact us as soon as possible, including photographs where possible, and we will work quickly to resolve the issue.
925 sterling silver contains 92.5% pure silver, making it the internationally recognised standard for quality sterling silver jewellery.
LEARN MORE ABOUT STERLING SILVER →
Yes. Tarnishing is a natural characteristic of genuine sterling silver and can usually be removed with a soft silver polishing cloth.
Our gold plated jewellery features a layer of real gold applied over sterling silver, offering the warmth and appearance of gold in beautifully wearable jewellery.
Yes. We use genuine freshwater pearl with each naturally unique in shape, size and lustre.
Yes. Our designs feature carefully selected natural gemstones, each chosen for its natural beauty and individuality.
Yes. We use genuine, real leather chosen for its quality, durability and ability to age beautifully over time.
LEARN MORE ABOUT GENUINE LEATHER →
The name Wue combines and simplifies both founders’ family names, reflecting the partnership behind our independent British brand.
Wue is an independent British jewellery and gifting brand based in Oxfordshire, creating thoughtful jewellery and meaningful gifts for customers across the globe.
Every Wue collection including every detail is designed by us. We are inspired by relationships, memorable moments, the joy of thoughtful gifting and our motto - Do small things with GREAT love.
Our collections include 925 sterling silver, gold plated jewellery, freshwater pearls, natural gemstones and genuine leather, all chosen for their quality, beauty and lasting appeal.
If you can't find the answer you are looking for, we are here to help.
Whether you have a question about a product, your order or caring for your jewellery, please don't hesitate to contact us.
