Last updated: 24 October 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at hello@bywue.com. Please note that returns will need to be sent to:

Wue Limited, PO Box 472, Bicester, Oxfordshire, OX26 9NL, United Kingdom

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return question at hello@bywue.com.

Damages and issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and put it right.

Exceptions and non-returnable items

Certain items cannot be returned, including:

• Personalised items — anything engraved, embossed, hand stamped or otherwise made to your specification
• Perishable goods
• Gift cards
• Sale items

Please get in touch if you have questions or concerns about your specific item.

Your right to cancel

If you are a consumer in the UK, you have the right to cancel your order within 14 days of receiving it, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

This right does not apply to personalised or made-to-order items, which are exempt under those Regulations because they are made to your specification.

To cancel, contact us at hello@bywue.com. Items must be returned in the same condition you received them, with proof of purchase.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at hello@bywue.com.